TERMS OF SERVICES
GENERAL INFORMATION
Welcome to zunavelixo. These Terms of Service govern your access to and use of the zunavelixo online store and any purchases made through our website.
The store is operated by Runessa UG (haftungsbeschränkt), a German entrepreneurial company with limited liability, registered in Dresden, Germany.
Company name: Runessa UG (haftungsbeschränkt)
Trading name: zunavelixo
Commercial Register: HRB 48543
Register Court: Amtsgericht Dresden
Registered office: Dresden, Germany
Business address: Rankestraße 30A, 01139 Dresden, Germany
Email: info@zunavelixo.com
Phone: +49 1551 0218583
ACCEPTANCE OF TERMS
By visiting our website or placing an order, you agree to these Terms of Service and the applicable policies published on our website. If you do not agree with these terms, please do not use our website to place an order.
You must have the legal capacity to enter into a binding contract. If you are under the age of legal majority, you may use our website only with the involvement or permission of a parent or legal guardian where required by law.
OUR PRODUCTS
zunavelixo offers products across several categories, including pet supplies, household goods, home accessories, sports products, and leisure items.
We make reasonable efforts to ensure that product descriptions, images, and prices are accurate. Product images are provided for illustrative purposes, and the appearance of a product may vary slightly depending on your screen or device.
Product availability may change. We reserve the right to correct genuine errors in product information or pricing, subject to applicable law and any rights you may have as a consumer.
ORDERS AND CONTRACT FORMATION
When you place an order, you submit an offer to purchase the selected products.
An order confirmation email acknowledges receipt of your order. Whether a binding purchase contract is formed at that point or at a later stage depends on the ordering process and the applicable law.
We may contact you if information is missing or if an order requires clarification. If an order cannot be fulfilled, for example because a product is unavailable or a genuine pricing error has occurred, we will inform you and refund any payment received for the affected order as required by law.
PRICES AND PAYMENT
Product prices and applicable shipping charges will be displayed during the ordering process before you complete your purchase.
Available payment methods will be shown at checkout. Payment must be completed according to the terms of the selected payment method.
We do not add charges that have not been disclosed before you place your order, except where permitted or required by law.
SHIPPING AND DELIVERY
Orders are dispatched from fulfillment locations in the Netherlands, Germany, or France, depending on the product and fulfillment arrangements.
We offer the following shipping options:
Free Standard Shipping: €0.00, with an estimated delivery time of 4 to 5 business days.
Insured Express Shipping: €4.95, with an estimated delivery time of 2 to 3 business days.
Delivery estimates are not guaranteed deadlines. Delays may occur due to carrier operations, public holidays, weather, or other circumstances beyond our reasonable control. Your statutory consumer rights remain unaffected.
Further details are provided in our Shipping and Delivery Policy.
RETURNS, REFUNDS, AND CANCELLATIONS
Consumers may have a statutory right to withdraw from an online purchase within 14 days, subject to applicable legal exceptions.
Our Returns and Refund Policy and Cancellation Policy explain how to request a return, exercise your right of withdrawal, and obtain a refund.
Nothing in these Terms limits any mandatory consumer rights under German or European Union law.
INTELLECTUAL PROPERTY
Unless otherwise stated, the text, branding, graphics, and other original content on our website are owned by or licensed to zunavelixo or its relevant rights holders.
You may not reproduce, distribute, modify, or commercially exploit protected website content without prior permission, except where permitted by law.
ACCEPTABLE USE
You agree to use our website lawfully and not to interfere with its operation or security. You must not use the website for fraudulent purposes, attempt unauthorized access, introduce malicious code, or infringe the rights of others.
We may take reasonable measures to protect our website and customers where misuse or unlawful activity is suspected.
THIRD-PARTY SERVICES
Our website may use third-party services, such as payment processing, delivery services, hosting, or external links. Those services may be subject to their own terms and privacy policies.
We are not responsible for the content or practices of independent third-party websites,
except to the extent required by applicable law.
LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, these Terms do not exclude liability for intent, gross negligence, injury to life, body or health, or other liability that cannot legally be excluded or limited.
Our statutory obligations regarding product conformity, consumer protection, and delivery remain unaffected.
FORCE MAJEURE
We are not responsible for delays caused by circumstances beyond our reasonable control, to the extent permitted by law. Such circumstances may include severe weather, transport disruptions, public emergencies, or interruptions to essential services.
This clause does not remove any mandatory rights you may have as a consumer.
CHANGES TO THESE TERMS
We may update these Terms when necessary to reflect changes to our services, business operations, or legal obligations. The current version will be published on our website.
Changes do not retrospectively remove rights already acquired under a contract or mandatory consumer law.
GOVERNING LAW
These Terms are governed by the laws of the Federal Republic of Germany, subject to any mandatory consumer protection provisions that apply in the country where a consumer habitually resides.
Nothing in these Terms deprives consumers of mandatory rights available under applicable law.
CONTACT
For questions about these Terms or an order, contact:
zunavelixo
Operated by Runessa UG (haftungsbeschränkt)
Rankestraße 30A, 01139 Dresden, Germany
Email: info@zunavelixo.com
Phone: +49 1551 0218583