At zunavelixo, we aim to make delivery simple and convenient. We offer a free standard shipping option and an insured express shipping option for customers who prefer faster delivery.

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SHIPPING ORIGIN

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Orders are dispatched from fulfillment locations in the Netherlands, Germany, or France, depending on the product and fulfillment arrangements.

 

SHIPPING OPTIONS AND COSTS

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Free Standard Shipping

Cost: €0.00

Estimated delivery time: 4 to 5 business days.

Insured Express Shipping

Cost: €4.95

Estimated delivery time: 2 to 3 business days.

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The available shipping options and applicable charges will be displayed during checkout before you complete your order.

 

ORDER PROCESSING

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Orders are prepared for dispatch after order confirmation and completion of any required payment checks.

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Processing time may vary depending on product availability, the fulfillment location, weekends, and public holidays. The delivery estimates above should not be treated as guaranteed deadlines.

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DELIVERY TIMES

 

Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

If a delivery is significantly delayed, please contact us so we can review the situation and help determine the next steps. Your statutory rights concerning delivery delays remain unaffected.

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SHIPPING DESTINATIONS

 

The fulfillment locations listed above describe where orders may be dispatched from. The countries and regions to which we can deliver are determined by the destinations available at checkout.

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Please confirm that your address is accepted by our checkout before placing an order.

 

SHIPPING CONFIRMATION AND TRACKING

 

Once your order has been dispatched, we may send a shipping confirmation by email. Tracking information will be provided where available from the shipping provider.

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For insured express shipping, the applicable insurance or shipment protection is subject to the terms of the relevant shipping service.

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DELIVERY ADDRESS

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Please ensure that your delivery address, postal code, and contact details are accurate and complete when placing your order.

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If you notice an error, contact info@zunavelixo.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

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LOST, DAMAGED, OR MISSING SHIPMENTS

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If your package arrives damaged, appears to be missing, or has not arrived within the estimated delivery period, contact info@zunavelixo.com.

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Please include your order number and any available tracking information. We will review the issue and, where appropriate, contact the shipping provider to investigate.

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For insured express shipping, we will assist with any applicable claim under the relevant shipping service. Nothing in this policy removes our legal obligations as the seller.

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CONTACT

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For shipping and delivery questions, contact:

zunavelixo

Email: info@zunavelixo.com

Phone: +49 1551 0218583