PRIVACY POLICY

At zunavelixo, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how personal data may be collected, used, stored, and shared when you visit our online store or place an order.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

DATA CONTROLLER

The company responsible for processing personal data in connection with zunavelixo is:

Runessa UG (haftungsbeschränkt)

Trading name: zunavelixo

Rankestraße 30A

01139 Dresden

Germany

Email: info@zunavelixo.com

Phone: +49 1551 0218583

PERSONAL DATA WE MAY COLLECT

Depending on how you interact with our website, we may collect the following categories of personal data:

Contact information, including your name, email address, telephone number, billing address, and delivery address.

Order information, including the products you purchase, order history, delivery details, and communications relating to your order.

Payment information, to the extent made available to us by the payment service provider. Payment card details may be processed directly by the relevant payment provider.

Customer service information, including messages, questions, complaints, and other information you choose to provide when contacting us.

Technical information, which may include your IP address, browser type, device information, website usage data, and cookie identifiers, depending on the technologies used on our website and your consent preferences.

Marketing preferences, such as whether you have subscribed to promotional communications or agreed to optional cookies.

We collect only the personal data reasonably necessary for the relevant purpose or otherwise permitted by law.

HOW WE USE PERSONAL DATA

We may process personal data for the following purposes:

To process and fulfil orders, arrange delivery, receive payments, and manage returns or refunds.

To communicate with customers about orders, cancellations, delivery issues, and customer service requests.

To maintain and administer our website and protect it against fraud, misuse, and unauthorized access.

To comply with legal obligations, including applicable tax, accounting, and commercial record-keeping requirements.

To understand and improve our website and services where we have a valid legal basis to do so.

To send promotional communications or use optional marketing technologies where the necessary consent or other legal basis has been obtained.

LEGAL BASES FOR PROCESSING

Depending on the circumstances, we rely on one or more of the following legal bases under Article 6 of the GDPR:

Contract performance: processing necessary to fulfil an order or take steps requested before entering into a contract.

Legal obligation: processing necessary to comply with applicable laws.

Legitimate interests: processing necessary for legitimate business interests, such as website security, fraud prevention, and defending legal claims, provided those interests do not override your rights.

Consent: processing based on your consent, such as certain marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support essential website functions and, where applicable, analytics or marketing activities.

Technically necessary cookies may be used to provide requested website functions. Non-essential cookies will be used only where the required consent has been obtained.

You can manage cookies through the available website consent settings and your browser settings. Blocking certain cookies may affect some website functions.

The specific cookies and technologies used depend on the website's actual configuration.

SHARING PERSONAL DATA

We may share personal data with service providers when necessary for the purposes described in this policy. These may include:

Payment providers that process transactions.

Shipping and logistics providers that deliver orders.

Website hosting, IT, and technical service providers that support the operation and security of our online store.

Professional advisers and authorities where disclosure is required by law or necessary to establish, exercise, or defend legal claims.

Where a service provider processes personal data on our behalf, we take appropriate steps to ensure that the processing is governed by the required contractual and legal safeguards.

We do not sell personal data to third parties.

INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the European Economic Area, we will ensure that the transfer complies with applicable data protection law.

Depending on the circumstances, this may involve an adequacy decision, appropriate safeguards such as the European Commission's Standard Contractual Clauses, or another lawful transfer mechanism.

DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal retention requirements.

Order, invoice, and accounting records may need to be retained for statutory periods under German commercial and tax law.

Other information, such as customer service communications or marketing preferences, will be retained according to the relevant purpose, applicable legal requirements, and any necessary limitation periods.

When personal data is no longer required, it will be deleted or anonymized where appropriate and legally permissible.

YOUR DATA PROTECTION RIGHTS

Subject to the applicable legal conditions, you may have the right to:

Request access to your personal data.

Request correction of inaccurate or incomplete data.

Request deletion of personal data.

Request restriction of processing.

Receive certain personal data in a portable format.

Object to processing based on legitimate interests.

Object to direct marketing.

Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact info@zunavelixo.com. We may need to verify your identity before responding to certain requests.

DATA SECURITY

We take reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take appropriate steps to protect the information entrusted to us.

CHILDREN'S PRIVACY

Our online store is not specifically directed at children. We do not knowingly collect personal data from children where doing so would violate applicable law.

If you believe a child has provided personal information unlawfully, please contact us so that we can review the situation and take appropriate action.

THIRD-PARTY WEBSITES

Our website may contain links to external websites or services. Those third parties operate independently and may have their own privacy policies.

We encourage you to review the privacy information of any external service you use. We are not responsible for independent third-party privacy practices except where applicable law provides otherwise.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our data processing practices, website features, or legal obligations change.

The latest version will be published on our website with its updated revision date.

CONTACT